Domestic & International Shipping Options

We use UPS (certain restrictions apply) for continental domestic, and International shipments, including Canada, Europe, Latin America, Asia and the US Virgin Islands. However, for non-contiguous states and some international locations USPS seems a better cost effective choice, depending on weight of package, this would include Alaska, Hawaii and Puerto Rico. Our online shopping cart automatically calculates package weight and shipping costs based on the items you select. Keep in mind these shipping costs are estimates only.  We try to keep our shipping charges in alignment with the base charges we see from UPS but on occasion they can be higher or lower then what is displayed on your order.  In this case we have the right to either charge you if there higher or give you a credit if they are lower then displayed on your order.  The ESTIMATED shipping costs are displayed before you finalize your order. For orders weighing between 200 and 500 pounds, we ship via the discounted UPS Hundred Weight or by a freight carrier. However, our Online System may not calculate this cost accurately, so we will automatically adjust your shipping total once the actual shipping cost has been determined. If you would like an e-mail with the exact cost of shipping before we ship your order please let us know, otherwise, we will charge you the estimated rate and put any shipping credit back on to your online account or charge you any additional charges if necessary.

 

Orders to Canada, Europe, and Latin America, Asia or the US Virgin Islands and all other international destinations can be shipped via UPS Express Saver or UPS Expedited, but will incur a $6 per box handling fee. Simply select the UPS Express Saver or UPS Expedited shipping method option when completing your order.

  Canadian Customers must fill out this PDF Form for each product ordered (not samples) and fax to us at 503-296-5631 to be completed and sent to Health Canada before we can ship your order. This is required by Canadian Customs and Health Canada. We will send the completed form to Health Canada for you. If we do not get your completed form within 5 days of receiving your order then your order will be cancelled.  Please note that you must fill each form out completely listing each ingredient as they are found on our website by their INCI names. (We will fill in the concentrations.) We will not fill this form out for you as it is a standard practice for ordering outside Canada. If you want us to do the form for you then we will charge a $20 document fee per form per product.  The NAFTA Form is also available for those of you wanting to curb your importation taxes with your brokers. Simply fill them out and send them to your broker.

All international orders can be shipped by UPS Express Saver or UPS Expedited.  Only physical Addresses can be used, UPS does not ship to a P.O. Box.  An additional $6.00 handling fee is charged per box for all international orders.  International customers are responsible for any and all taxes and duties upon delivery based on local government regulations.

CANCELLATIONS:

 

Cancellation of any order once it has be processed will result in a 25% restocking fee. Canceling an order because you don't like the freight rate is not an exception. We incur costs to build an order and restock it, so if you want a freight quote you must request it prior to placing the order online. You can of course estimate your shipping by going to www.ups.com and enter your info for a rate estimate. The FOB zip code is 97015.

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  Delivery Times
The average processing time for an order is 1-3 days, this does not include shipping time. Most orders ship within 48 hours but can take up to 10 business days depending on the amount of volume we may have. Exceptionally larger orders can take up to 3 weeks. Obviously, this does not include days we are closed, like weekends and holidays. During holiday seasons, September to December, expect 4 to 10 business days to process orders. Please note that orders submitted after 12 pm (Pacific Standard Time) may not be processed the same day. Custom or bulk size orders can take up to 10 days to process. To estimate your final delivery date, not including processing time, please use the following guidelines. If you want to get an estimate for processing time, feel free to call us.

UPS DOMESTIC DELIVERY SCHEDULE

 

Service	Shipping Time	Guaranteed?
Overnight	1 Business Day	Yes *
2-Day	2 Business Days	Yes *
3-Day	3 Business Days	Yes *
Ground	3 to 6 Business Days	Yes*
Total Delivery Time = Processing Time + Shipping Time *Guaranteed only for orders placed by 10:00 AM Pacific Standard Time (PST) UPS does not count the day the package is shipped out or weekends as a shipping day.  They are closed on major holidays and the Friday after Thanksgiving. Also note that these delivery times do not include order processing times, see above for details.

UPS INTERNATIONAL DELIVERY SCHEDULE

UPS WORLDWIDE SERVICE	EXPRESS SAVER	EXPEDITED
Canada	Overnight	2 Business Days
Europe	2 Business Days	3 to 4 Business Days
Latin America	1 to 2 Business Days	2 to 5 Business Days
Asia Pacific	2 to 3 Business Days	4 to 5 Business Days
Total Delivery Time = Processing Time + Shipping Time International customers are responsible for any and all taxes and duties upon delivery based on local government regulations. Guaranteed for orders placed by 10:00 AM Pacific Standard Time (PST) UPS does not count the day the package is shipped or weekends as a shipping day.  They are closed on major holidays and the Friday after Thanksgiving. Also note that these delivery times do not include order processing times, see above for details.

 

U.S. Ground Map Results

Business days in transit from: CLACKAMAS, OR. 97015

 

NOTE: We can not be responsible for damage caused by the shipping company and will not reship your order Overnight just because you are in a hurry when the damage was caused by the freight company. While we sympathize, we do pack orders with very strong boxes, bubble wrap, extra tape, packing peanuts and plastic bags but sometimes they can still manage to destroy the box during transport. We will reship once we receive a damage claim from the carrier, but only via the method that was originally requested on the original order.  If you want a faster method, you can paid the difference and we are happy to ship according to your wishes.  We just can not pay for that difference.

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Incorrect Address / Non Deliverable / Refused Shipments / Address Changes
All returned and/or errors made on orders will be handled in a timely manner. If Essential Wholesale^® has made a shipping error, we will reship as quickly as we can via the method you originally chose.  If the customer has made an address error, the customer is responsible for the additional shipping or address correction $10 fee costs charged by UPS. If the customer refuses their shipment, the order is considered a non-authorized return and will incur a 50% restocking fee for custom items and a 25% restocking fee for stock items, plus all shipping and handling charges. ALL shipping on orders is non-refundable unless UPS Overnite, 2 Day or 3 Day is used and the carriers guarantee is not met.

If you place an order via Phone, Fax, Email or Online, you automatically accept all these terms in this Policy section.

Credit Cards
We accept Visa, MasterCard, Discover, Debit Cards and PayPal. NOTE: We charge a 4% Fee for invoices over $10,000 being paid with a credit card. You are welcome to send us a check to avoid this charge.

Please note that our online system will automatically authorize your credit card and once your order is sent, it can not be altered in any way. If you forgot something, you will need to place another order for the missing items.  This automatic authorization gives you the most protection against fraud by allowing only you to determine the charge to your credit card. We will not be able to alter the charged amounts once the order is processed.

Checks, Money Orders & Certified Checks
Personal & Business Checks can be held for up to 14 business days to permit bank notification. 

Please write checks to: Essential Wholesale. Mail to: PO Box 33761 Portland, OR 97292. 

It must include a copy of your order and please write the order number on the check. We do not accept computer printed checks or online bank account checks nor do we accept checks drawn on international accounts. Consider a Money Order as an alternative. US Money Order & Bank Certified Check paid orders are processed upon receipt. All funds must be in US Dollars. If your total check amount is less than the cost of the order, we will return your check and will not process the order. If your total check is more than the cost of the order, we will add a credit to your online account for the difference and will not issue a refund.

COD
We do not accept cash-on-delivery (COD) payments for any order for any reason.

  Stock Product Returns
Essential Wholesale^® offers the finest quality products available. Please order a sample before purchasing as we do not accept returns on opened products for any reason. Note that during seasonal temperature changes natural products can become thinner or thicker. We can not replace your base if it is not the viscosity that you expected. While samples can give you a general idea of what a larger size will be like sometimes there can be slight differences.  Other issues that do not warrant a return are color or scent variations. Natural ingredients do vary from lot to lot and thus a finished product can have slight variations. If these variations are not acceptable to you, then you may want to consider chemical based products.  All of our products are carefully chosen for quality and are produced under cGMP Standards.  Products are guaranteed for up to 12 months from day of purchase.  Essential Wholesale^® sells wholesale only and all sales are final. If there is a problem with your order, please observe our return policies:

There is no reason to contact us ahead of time for a return on a stock base or ingredients, we trust you. Returns must occur within 10 days of your shipment receipt for all items. Products must be unused and in their original sealed condition. All returns are subject to a 25% restocking fee unless it is an item that we mis-shipped. We are not responsible for shipping delays and cannot credit for shipping expenses unless it was our fault. ONLY Credit will be applied to your Online Account, not your credit card, for all returns minus the restocking fee. We do not issue refunds for any reason. Cancellation of any order once it has been processed will result in a 25% restocking fee. Canceling an order because you don't like the freight rate is not an exception. We incur costs to build an order and restock it, so if you want a freight quote you must request it prior to placing the order online. You can of course estimate your shipping by going to either www.ups.com or www.usps.com and entering your info for a rate estimate. The FOB zip code is 97015.

If you placed an order for 55 gallons or more then once the order has been accepted and paid for, it can not be cancelled for any reason. We consider order of this size to be custom orders as we will make them to order. Please allow 10 business days production time before we ship.

To return your order, please follow these steps:

• Place the original invoice (or a copy) and a note with the reason of the return inside the shipping box.

• Write the invoice number on your shipping box (print clearly).

• Ship the box to the following address:  Essential Wholesale

• 8850 SE Herbert Court, Clackamas, OR 97015
  

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    Custom Product Returns
  Returns are not accepted for any reason once the custom product formula has been processed. Due to the nature of natural ingredients, there can be slight variations in color, viscosity and scent of all bases from batch to batch. These changes are NOT grounds for a return. Essential Wholesale/Labs sells wholesale only and all sales are final. Due to the nature of our products, we are unable to accept returns and still guarantee purity of product to our customers. Products will be replaced or credited to your online account only, not refunded, in case of a shipping error on our part, defect, or damage during shipping only once a claim has been issued by the freight carrier, not for accidentally ordering the wrong product, not liking the color or scent of the product or shelf life issues that may occur to pre-approved naturally preserved products or products that you alter in anyway.

  If we make a mistake, then we will immediately reproduce your product and will ship it to you via the originally requested method of transport. Please do not ask us to Overnight your product when you only originally paid for Ground services.  Note: if you paid by credit card and an order is cancelled for any reason, then their will be an additional 4% fee for the loss that we incur from the credit card merchants for accepting your card for payment in the beginning. Note: Cancellations, if allowed can only be done if we have not already started making your product or have not pre-ordered any required ingredients. Once production has begun, we can not cancel, credit or refund. 

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  Credit Terms
  Terms are available with an approved credit history check after an established monthly ordering history of at least six consecutive months. You must be a corporation and have the proper documentation and fill out our Credit Application. A personal guarantor is required for all non business entities and corporations less than 5 years old. Any unpaid balances accrue monthly at 3% interest. There is a $1.50 minimum monthly statement fee per month if we receive your payment after the term period date. Make sure your payment reaches us by the required payment day.   Note: We do not send out statements or invoices as reminders.

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  NSF Checks
  NSF Checks will incur a $35 fee for the first returned item and $50 fee for each time the bank rejects the deposit after that plus any bank fees. If this occurs then the customer will not be allowed to use personal or business checks but must submit money orders or cashiers checks or pay by credit card only.  We have a no-tolerance policy on this.

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  Collections
  Collection Charge will include a $250 processing fee and credit accounts will be submitted to a collection agency after 90 days. You have that long to make arrangements with us for any outstanding balances. Call us, we don't bite. Payment plans can be arranged.

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  Damaged, Missing or Lost In Transit Items
  While we pack our order with extreme care, the shipping carrier can sometimes still damage the orders. In that event please inspect all packages at the time of acceptance and should you be missing any products or receive goods damaged in-transit, carefully verify the extent of damage in the presence of the driver, if possible, keeping all packing materials and box intact, then notify Essential Wholesale

  after you have called the shipping carrier at (1-800-PICK UPS) to start a claim or call us and we can help you get your claim started.

If the driver is already gone, then you will need to contact the shipping carrier to inspect the damage or loss to start the claim before a replacement can be sent. New items will be shipped as soon as damaged or missing items have been returned to or verified by Essential Wholesale or a Claim number has been issues to us by the carrier.

If you are in a rush, then we suggest that you call us or them immediately to help expedite the process. You must retain the original packing materials until any claim is resolved. If you discard the damaged goods, there may be no refund or credit by the carrier due the fact that the claim will not be able to be verified.

This process should only take a couple days before new items can be shipped unless the order is lost in transit. Lost items must be traced by the carrier and can take up to 10 days for resolution. Please don't blame us when the shipper makes this mistake.  We will do everything we can to get you your product again, but we must have resolution of status before we can reship.

Back Orders & Out of Stock Items
Back Ordered items are not an issue with Essential Wholesale^®. If we are out of a product, your packing slip will reference that Out of Stock item, so that you can place it on your future orders or can have the funds to be able to order from another suppler. We will automatically return the cost of that item and any shipping credit to the method of payment you used unless it was by check or PayPal.

We do not back order any items and will automatically refund your credit card for orders paid by credit card or for PayPal payment or checks only your online account will be credited for the missing product(s) and shipping. 

We will not contact you if something is out of stock, the first notice you will get will be on your packing slip in your box. We can not know with hundreds of orders and thousands of products when something will run out. If you want to verify whether something is available for your order, then please call us before you order and we can check our stock for you. Thank you for your understanding.

Samples
Samples are available between $3 to $10 each by phone order or online in discounted packs plus shipping. Cost prevents us from shipping free items as we get thousands of requests per year.

We recommend that you order samples before ordering any base or item you are unfamiliar with from us. Simply go to the SAMPLES page located on the ONLINE CATALOG to order in packs or if you want a single item, then you must call us to order or you can place them in the Comment Section of your online order and we will automatically charge your card the additional amount to cover their cost.  It is that easy.

Note: Should you order a sample pack and be missing any one item that is normally in that pack then it is due to a product outage and we will have credited that sample cost on your online account. We will not reship a single sample when they are out and will not delay your sample order due to a single item. You are welcome to add that single item to a future order in the Comment Section.

NOTE: By placing an order via Phone, Fax, Email or Online, you automatically accept all these terms.Please note that while our online system automatically sends an order confirmation, not all internet providers will accept these automatic confirmations as real mail and will cause them to bounce. AOL, Excite and Comcast are some of the ISP's that will typically not allow these auto responses. As a result you many not get a confirmation of your order, but you are still obligated by all of the terms and policies when ordering.