Private Labeling Selector System Policy

Published Prices

Essential Wholesale^® reserves the right to adjust prices and policies at any time. If the website displays an incorrect price, we reserve the right to cancel your order and provide a refund or adjust to the current price.

Domestic & International Shipping Options

We use UPS (certain restrictions apply) for continental domestic, and International shipments, including Canada, Europe, Latin America, Asia and the US Virgin Islands. However, for non-contiguous states and some international locations USPS seems a better cost effective choice, depending on weight of package, this would include Alaska, Hawaii and Puerto Rico. Our online shopping cart automatically calculates package weight and shipping costs based on the items you select. Keep in mind these shipping costs are estimates only.  We try to keep our shipping charges in alignment with the base charges we receive from UPS but on occasion they can be higher or lower then what is displayed on your order.  In this case we have the right to either charge you if there higher or give you a credit if they are lower than displayed on your order. 

The ESTIMATED shipping costs are displayed before you finalize your order. For orders weighing over 250+ pounds, we ship via the discounted UPS Hundred Weight or by a freight carrier. However, our Online System will not calculate this cost accurately, so we will automatically adjust your shipping total once the actual shipping cost has been determined. If you would like an e-mail with the exact cost of shipping before we ship your order please let us know, otherwise, we will charge you the estimated rate and put any shipping credit back on to your online account or charge you any additional charges if necessary.

Orders to international destinations can be shipped via UPS Express or UPS Expedited, but will incur a $6 per box handling fee. Simply select the UPS Express or UPS Expedited shipping method option when completing your order. For a quote, please contact our Customer Service Department. International customers are responsible for any and all taxes and duties upon delivery based on local government regulations.

Canadian Customers must fill out the HEALTH CANADA FORM for each product ordered (not samples) and fax to us at 503-296-5631 to be completed and sent to Health Canada before we can ship your order.

This is required by Canadian Customs and Health Canada. We will send the completed form to Health Canada for you. If we do not get your completed form within 5 days of receiving your order then your order will be cancelled.  Please note that you must fill each form out completely listing each ingredient as they are found on our website by their INCI names. (We will fill in the concentrations.)

We will not fill this form out for you as it is a standard practice for ordering outside Canada. If you want us to do the form for you then we will charge a $25 document fee per form per product. 

The NAFTA Form is also available for those of you wanting to curb your importation taxes with your brokers. Simply fill them out and send them to your broker.

NOTE:  Cancellation of any order once it has be processed will result in a 25% restocking fee. Canceling an order because you don't like the freight rate is not an exception, so do not process the order if you don’t like the shipping cost. We incur costs to build an order and restock it, so if you want a freight quote you must request it prior to placing the order online. You can of course estimate your shipping by going to www.ups.com and enter your info for a rate estimate. The FOB zip code is 97015.

Delivery Times

The average processing time for any private label order is 10 to 15 days. This does not include shipping time.  Most orders ship within 10 day but can take up to 15 days depending on the amount of volume we may have. Exceptionally larger orders can take up to 8 weeks and will be handled by our Contract Packaging Division Essential Labs. Obviously, this does not include days we are closed, like weekends and holidays. During holiday seasons, late September to December, expect 3 - 4 weeks to process orders. Please note that orders submitted after 12 pm (Pacific Standard Time) may not be processed the same day. To estimate your final delivery date, not including processing time, please use the following guidelines:

UPS DOMESTIC DELIVERY SCHEDULE

UPS INTERNATIONAL DELIVERY SCHEDULE

U.S. Ground Map Results

Business days in transit from: CLACKAMAS, OR. 97015

We will reship once we receive a damage claim number from the carrier, but only via the method that was originally requested on the original order.  If you want a faster method, you are welcome to pay the difference and we will ship according to your wishes.  We just cannot pay for that difference. Unlike many other companies, we do not make money on our shipping rates, but instead pass the savings on to you.

Please don’t be mad at us if the shipping company damages your order, we really are here to help you.

Incorrect Address / Non Deliverable / Refused Shipments / Address Changes

All returns and/or errors made on orders will be handled in a timely manner. If Essential Wholesale^® has made a shipping error we will reship as quickly as we can via the method you originally chose.  If the customer has made an address error, the customer is responsible for the additional shipping or address correction $10 fee costs charged by UPS.

If the customer refuses their shipment, the order is considered a non-authorized return and will incur a 50% restocking fee for got any private label filled items, plus all shipping and handling charges. ALL shipping on orders is non-refundable unless UPS Overnite, 2 Day or 3 Day is used and the carriers guarantee is not met. 

Please make sure that if you place an order that you want it as returns are costly to you and us.

Credit Cards

We accept Visa, MasterCard, Discover, Debit Cards and PayPal.

NOTE: We have a 4% Fee for orders over $10,000 being paid with a credit card. You are welcome to send us a check or money order to avoid this charge.

Our online system will automatically authorize your credit card once your order is sent and it cannot be altered in any way. If you forgot something, you will need to place another order for the missing items.

This automatic authorization gives you the most protection against fraud by allowing only you to determine the charge to your credit card. We will not be able to alter the charged amounts once the order is processed.

Checks, Money Orders & Certified Checks in US Dollars ONLY.

Personal & Business Checks will be held for up to 14 business days to permit bank notification. 

Please write checks to: Essential Wholesale. Mail to: PO Box 33761 Portland, OR 97292. 

It must include a copy of your order and please write the order number on the check. We do not accept computer printed checks or online bank account checks nor do we accept checks or money orders drawn on international accounts. Consider a Money Order as an alternative. US Money Order & US Bank Certified Check paid orders are processed upon receipt. All funds must be in US Dollars. If your total check amount is less than the cost of the order, we will return your check and will not process the order. If your total check is more than the cost of the order, we will add a credit to your online account for the difference and will not issue a refund.

Product Returns

Essential Wholesale^® offers the finest quality products available. Please order a sample before purchasing as we do not accept returns on Private Label filled products for any reason.

WARNING: During seasonal temperature changes natural products can become thinner or thicker. We cannot replace your base if it is not the viscosity that you expected. While samples can give you a general idea of what a larger size will be like, sometimes there can be slight differences.  Other issues besides viscosity that do not warrant a return are color or scent variations. Natural ingredients do vary from batch to batch and thus a finished product will have slight variations. If these variations are not acceptable to you, then you may want to consider a competitor’s chemical based products. All of our products are carefully manufactured for quality and are produced under strict cGMP Standards.

Essential Wholesale^® sells wholesale only and all sales are final.

• Returns must be pre-authorized with an RMA number and must occur within 5 days of your shipment receipt for all items. Call Customer Service to get your RMA Number.
• Products must be unused and in their original sealed condition.
• All returns are subject to a 50% restocking fee unless it is an item that we incorrectly shipped.
• We are not responsible for shipping delays and cannot credit for shipping expenses unless it was our fault.
• ONLY Credit will be applied to your Online Account, not your credit card, for all returns minus the restocking fee.
• We do not issue refunds for any reason. ONLY Online Credit or a Replacement will be offered.
• Cancellation of any order once it has been processed will result in a 50% restocking fee.
• Canceling an order because you don't like the freight rate is not an exception. We incur costs to build an order and restock it, so if you want a freight quote you must request it prior to placing the order online.

You can estimate your own shipping cost by going to either www.ups.com and entering your info for a rate estimate. Our zip code is 97015.

We consider all Private Label Selector System orders to be custom orders as we will make them to order. As such, they cannot be cancelled once processed without incurring Restocking Fees.  If you place an order then you are automatically accepting all of these Policies.

 To return your order, please follow these steps:

• Contact Customer Service to get an RMA Number.
• Place the original invoice (or a copy) and a note with the reason of the return inside the shipping box and be sure that it is safely packed for return.  Any damage will be charged to your account.
• Write the invoice number on your shipping box (print clearly).
• Ship the box to the following address: 

Essential Wholesale - Returns

RMA#

8850 SE Herbert Court

Clackamas, OR 97015

Credit Terms

Terms are available with an approved credit history check after an established 6 month ordering history. You must be a corporation, have the proper documentation, a D&B Rating and fill out our Credit Application to be considered.  A personal guarantor is required for all corporations less than 5 years old.

NSF Checks

NSF Checks will incur a $50 fee per returned item and $50 fee for each time the bank rejects the deposit after that plus any bank fees. If this occurs then the customer will not be allowed to use personal or business checks in the future. Any future orders must be submitted by money order, cashier check or pay by credit card.  We have a no-tolerance policy on this.

Collections

Collection Charge will include a $250 processing fee and credit accounts will be submitted to a collection agency after 90 days of nonpayment. You have that long to make arrangements with us for any outstanding balances. Call us, we don't bite. Payment plans can be arranged.

Damaged, Missing or Lost In Transit Items

While we pack our order with extreme care, the shipping carrier can sometimes still damage the orders. In that event please inspect all packages at the time of acceptance and should you be missing any products or receive goods damaged in-transit, carefully verify the extent of damage in the presence of the driver, if possible, keeping all packing materials and box intact, then notify Essential Wholesale after you have called the shipping carrier at (1-800-PICK UPS) to start a claim or call us and we can help you get your claim started.

If the driver is already gone, then you will need to contact the shipping carrier to inspect the damage/loss to start the claim before a replacement can be sent. New items will be shipped as soon as damaged or missing items have been returned to or verified by Essential Wholesale or a Claim number has been issues to us by the carrier. If you are in a hurry for a replacement then please start the process as soon as possible. Call us if you need any assistance.

NOTE: You must retain the original packing materials until any claim is resolved. If you discard the damaged goods, there may be no refund or credit by the carrier due the fact that the claim will not be able to be verified.

This process should not take more than couple days before new items can be shipped unless the order is lost in transit. Lost items must be traced by the carrier and can take up to 8 days for resolution. Please don't blame us when the shipper makes this mistake.  We will do everything we can to get you your product again, but we must have resolution of status before we can reship.

Back Orders & Out of Stock Items

Back Ordered items are not an issue with Essential Wholesale^®. If we are out of a product, cap, bottle or label then will contact you seeking an alternative option and will process the order upon your approval of a substitution or will cancel the order altogether.  We do not back order any items and will automatically refund your account for orders paid by credit card or PayPal. Any check or money order payments will only be applied to your online account and all will be credited for the missing product(s) and shipping. 

Samples

ATTENTION ALL CUSTOMERS:

By placing an order via Phone, Fax, Email or Online, you automatically accept all these terms and policies.

Please note that while our online system automatically sends an order confirmation, not all internet providers will accept these automatic confirmations as real e-mail and will cause them to bounce. AOL, Excite and Comcast are some of the ISP's that will typically not allow these auto responses. As a result you may not get a confirmation of your order, but you are still obligated by all of the terms and policies when ordering.

All prices are subject to change without notice.