Contact us

Billing & Physical Address:
2211 NW Nicolai St
Portland, OR 97210

If you have been asked to ship something to your Account Executive or are arranging your own shipping, please note that we have two different addresses depending on your needs and delivery method. Please use the above address for Manufacturing and Freight Carriers. 

USPS Mailing Address:

2538 NW 22nd Place
Portland, OR 97210

Phone: (503) 722-7557
(503) 269-5631

Toll Free: 1 (866) 252-9639 (Outside Oregon but inside the USA)

E-Mail Directory
Customer Service General Questions and Concerns
Private Labeling Curious about Private Labeling Questions
Custom Formulating Curious about Custom Formulating Questions
Sales & Service Want to Place an Order
Aromatherapist General Aromatherapy Questions
Operations Problems or Issues that need attention
Suggestions HELP US HELP YOU
Buyer Are you a manufacturer or distributor of products you'd like to sell us?
Formulator For Specific Consultation Related Questions Only
(If you'd like to talk or meet with one of our Formulators, there is a $170 per hour charge for the consultation service. Please call us to set up a time. Limited email questions are free.)

Hours of Operation - EXTENDED

Call Center Hours: (PST)
              Monday - Thursday: 
7:00 am - 5:00 pm Pacific
              On Tuesdays, our phones and LiveChat will be off between 9:15 am - 10:00 am Pacific for our weekly team meeting.

              Thursday: Our phones and LiveChat will be off and Will Call is closed between 4:00 pm - 5:00 pm Pacific for weekly training.

      Friday: 7:00 am - 1:00 pm Pacific

CLOSED - Please send us an email at or leave a message and we'll call you back on Monday.
              Sunday: CLOSED - Please send us an email at or leave a message and we'll call you back on Monday.

Customer Pick Up / Will Call Hours (24 Hour Advance Notification Required)

Will Call is closing until further notice, starting Thursday, April 2nd. We apologize for any inconvenience caused and will reopen as soon as it is safe to do so.

Monday - Wednesday: 8:00 am - 4:30 pm (Door will be locked between 9:15 am - 9:45 am for staff meeting, Tuesday only)
Thursday: 8:00 am - 4:00 pm
Friday: 8:00 am - 12:30 pm

Please note that Will Call has moved to our new adjacent building across the parking lot from its previous location. 

Holiday Schedule Closings:

Memorial Day (Last Monday in May)

4th of July (July 4th)

Labor Day
(1st Monday in Sept.)

Thanksgiving Day
(4th Thursday in Nov.)

Christmas Eve & Day
(Dec. 25th)

New Years Day
(Jan. 1st)

 Orders are shipped Monday - Friday. Orders placed on Holiday Schedule Closing will be fulfilled the following business day.

If you are in a hurry for an order, be sure to order early before you run out of stock.  Our normal lead time for shipping orders is 14 business days from the time we process payment, however depending on out of stock items, your order may take longer. For items in Bulk Sizes of Drum/Tote Orders can take 20 to 30 business days to ship and are made per order.

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